Caroline

To promote sustainability, we maintain low stock levels and occasionally produce on demand. As a result, there may be times when your order takes a bit longer to be fulfilled.

Delivery

At SUUKY we strive for true sustainability. By using our own production facilities, we only produce according to ordered goods, thus preventing unnecessary usage of resources and overstocks. 

For this reason all SUUKY orders are shipped within 3-14 days (after payment clearance) from our warehouse in Porto, Portugal, from Monday to Friday, except national holidays. You will be informed of the availability of your package at your delivery address by email. A form of identification may be required in order to receive your package.

SUUKY is unable to guarantee delivery of an order if the address has been typed incorrectly.

Domestic orders will be shipped with Torrestir with a delivery time of maximum 2 business days. International orders will be delivered by DHL or UPS with a delivery time of 2-8 business days.

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Important Information: We are unable to redirect orders once items have been dispatched. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization, transporter delays or destination customs clearance.

Shipping

SUUKY products are shipped Worldwide with courier traceable service . The shipping cost includes insurance and will be automatically calculated according to the country of delivery.

Shipping cost and customs duties are not included in the price and may vary depending on the country you want your order to be delivered to. Duties fees and taxes may apply to your order once it reaches your country. SUUKY is not responsible for paying these additional charges or customs procedures. SUUKY recommends that you contact your local Customs office for additional information.

Cost of shipping will vary according to your purchase's weight and volume, the final amount will be shown at checkout.

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Important Information: International shipments outside the European Economic Community might incur additional taxes, duties or customs fees, that the customer may have to assume. If an order is refused due to unexpected additional fees, SUUKY reserves the right to charge for shipping cost both ways, as well as any additional fee that might occur. Shipping cost will not be refunded for uncollected items. Return shipment for uncollected items may be subject to additional taxes, costs or charges levied by customs or other parties, none of which will be refunded by SUUKY.

If you are not fully satisfied with your order, you can return your item(s) for a prompt refund within 14 days of delivery date. Refunds will be credited in full amount (excluding shipping charges) and in the same form as the original payment type. Any claims for damaged order or missing items must be received within 14 days of receipt of package. 
SUUKY only accepts returns if the items are in perfect condition, not used or washed, with original labels and fully intact original packaging. Items must be also be accompanied by the original invoice. The refund will be credited within 20 days upon reception of the items and its validation.
Please note that you are responsible for the returned product(s) until it reaches us. SUUKY will not compensate for lost parcels during the return process. You are advised to send the package with a dispatch number so that it can be traced.
Returned merchandise shipping charges are at the customer’s expense. Any shipping or customs charges that may incur when returning the products are the customer’s responsibility.

RETURNS
All return shipping costs are to be paid by the customer. When making a return, please be sure to clearly mark your return shipment as “returned goods” on any customs or postal forms and also on the outside of the package.
If you wish to send back the whole or part of the order we will refund the amount you have paid (excluding shipping charges). If you paid by card, the amount will be refunded to the card that you used for payment. You can find the address for returns below. We will not refund the cost of return-shipping costs.
Refunds for returned merchandise will be made as soon as possible, 20 days at the latest, after the return of the product, to the original purchaser’s credit/debit card used for the order in question. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs.

Returns should be sent to the following address:

TEMASA SA
Rua Um - Zona Ind. de Tuias 
4630-488 Marco de Canaveses - Portugal

Important Information: Keep your postage receipt as a proof that the package was sent. We will not compensate for lost parcels during the return process.

PLEASE NOTE THAT DUE TO HEALTH SECURITY RISKS MASKS ARE NOT RETURNABLE OR REFUNDABLE.

DAMAGED IN TRANSIT/DEFECTIVE PRODUCTS
Returns of faulty items will only be accepted if the goods were faulty when delivered to you, the SUUKY staff takes every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting us at IWantOne@suuky.com about the fault.
Returns of faulty goods must be returned to us within 5 business days of being received by you.
Faulty items will be exchanged to the same type of product in the same size, subject to availability. Refunds for faulty items will take place as soon as possible, 30 days period after receiving the returned products. In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the original purchaser’s credit/debit card used for the order in question to the value of the item at the time of purchase and any shipping costs incurred.

PAYMENT
Your SUUKY order will be processed after the payment is confirmed. We accept the payment methods available on the website – Bank transfers, PayPal, Visa, MasterCard and American Express. Credit card payments are always carried out in Euros. 
SUUKY prices include all taxes for orders with country of destination in Europe, but not for outside of Europe. However, all orders are subject to potential customs taxes and fees of the country of destination. Your order may be detained and you might have to pay additional taxes and fees. The fees will have to be paid by the recipient of the package (this also applies to retail stores and wholesale).