Frequently Asked Questions
Explore our FAQ section to swiftly resolve common inquiries - from ordering to shipping, and our eco-friendly policies. Your answers are just a click away!
No, you can also place your order as a Guest.
Enter to the log in section, and click on the “FORGOT YOUR PASSWORD” option. Type your email address to receive a password reset link. If you are experiencing any difficulties, please contact us.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
At SUUKY we strive for true sustainability. By using our own production facilities, we only produce according to ordered goods, thus preventing unnecessary usage of resources and overstocks. For this reason our orders take 3-14 days to be fulfilled.
When fulfilled, orders processed in Portugal will take 2-3 business days to arrive. Overseas deliveries can take anywhere from 3-10 days. Delivery details will be provided in your confirmation email.
At the moment once an order is placed there is no possibility to modify it, please contact us immediately after placing your order. Note that we can not assure that the cancellation can be effective. During sales or launching periods, our response can be slightly delayed.
Of course. You have 14 days to return it from the day you receive the order. To obtain further information of the return process please go to RETURNS
You will need to contact the retailer so they can provide a solution according to their policies. They will get in contact with us if they need our assistance.
All our products are Made in Portugal working under strict quality certifications (ÖKOTEX, REACH, GOTS and others) ensuring sustainability, social and environmental care.
DO YOU HAVE ANY QUESTION?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.